Airline Van Services
Do I have to book my reservation in advance?
Yes. Our office requires a minimum three days notice for bookings. More is better.
What is your cancellation policy?
We require notice 12 hours in advance of our pickup time for a full refund.
What happens if I have to travel on sudden notice?
If you find yourself unable to book in advance, please call our office. We will do our best to get you a seat on one our vehicles. Last minute bookings are subject to available seating on available vehicles, but we will endeavour to accommodate you.
What happens if a vehicle breaks down while en route?
Classique maintains a fleet of vehicles on the highways at any given time. Should your vehicle break down we have more than ample vehicles to stop and help out. Failing that, we also have staff at the office who can quickly come to the rescue if needed. The company employs a well-skilled mechanic, who takes great pride in maintaining our fleet so that our vehicles keep running in top condition.
Can I bring a pet?
You can, however it's imperative that you let the order-taker know that you have an animal traveling with you when you call to book a reservation. The order-taker will need to know the size of the animal and the size of the animal carrier. Due to possible allergic reactions from other customers, and to the amount of space that animal carriers take up (along with luggage), people traveling with animals will be booked as an 'exclusive.' There are some exceptions. Please contact our office for details.
I have a couple of boxes with me. Can I bring them?
As with pets, you will need to contact the office and discuss this with one of the order takers. Information needed by us will include the number of boxes/parcels and the exact size and weight of each